New Products
Best Sellers
| About Us This web site is owned and operated by Rumba Lucia who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Rumba Lucia 8 Brampton Close Endon Stoke-on-Trent Staffordshire ST9 9HR United Kingdom Phone: +44 (0)1782 504717 Fax: Email: lucy [at] rumbalucia [dot] co [dot] uk |
| Making A Purchase If you would like to purchase anything on this site, you may do so by adding the item(s) to your shopping cart. Please ensure you select the correct size and heel for shoes. We accept the following payment methods : Paypal – please select the “Paypal” checkout option, and check out using your usual Paypal account. Credit / Debit Cards – please select the "Credit / Debit Card" checkout option. Please note that your security of your transaction is protected by RapidSSL and processed by Paypal on behalf of Rumba Lucia, and that card details are not stored or shared once your transaction is completed. Bank transfer – please select the “Bank Transfer” checkout option. Bank details will be given to you on receipt of your order. Your order will not be processed until your payment reaches our bank account. Cheque / PO – please select “Cheque / PO” checkout option to complete your order, and download your invoice. Please then send your cheque or PO (made payable to Lucy Cadman) to 8 Brampton Close, Endon, Stoke-on-Trent, ST9 9HR. Your order will not be processed until your payment has been received and we have cleared funds. Cash – please select the “Cash on Collection” checkout option to complete your order, and download your invoice. We will then telephone or email you to arrange a suitable time for collection. Gift Voucher - please select the "Gift Voucher" checkout option to complete your order, and enter your gift voucher number into the "What was your reason for buying" box during the checkout process. Your gift voucher will then be processed against your order and you will be notified if there is any extra to pay. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping is by either First or Second Class Royal Mail in the UK, and by standard Air Mail outside the UK. We ship worldwide to any destination. Our shipping charges are as follows: UK First Class - £4.50 UK Second Class - £3.50 Europe Airmail - £6.50 Worldwide Airmail - £8.50 |
| Delivery Schedule Please note that we do not keep a wide range of products in stock, but we order them as required by our customers. All orders received before 4pm will be placed with our suppliers the same working day. Orders received after 4pm will be placed the next working day. Delivery times are usually 3 to 5 working days, dependant upon the stock available with each manufacturer. For Rummos products and International Dance Shoes products, please allow approximately 4 to 6 weeks as most of these items are custom-made to order. This does not prevent returns or exchanges if the shoes are unsuitable in any way. If you require an item urgently, please contact us in advance of placing your order, and we will endeavor to arrange this for you. We will keep you updated at all times during the order process. We try to keep the products available on our website up to date at all times, but there may be occasions when an item you have ordered is out of stock with our supplier. We will be happy to either supply an alternative or to issue a full refund in the rare event that this occurs. If there are any products made by our suppliers that you do not see on our website, then please contact us. We should be able to order these in for you. If you are local to us (we are based in Endon, Stoke-on-Trent), then we are happy to order a small selection of different sizes or styles of shoe for you to visit us and try prior to purchase. Please contact us to arrange this. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock with our suppliers, we will back order for you. You will always be emailed with the option to amend or cancel your order if you would rather not wait. If you chose to wait, you will be kept fully updated throughout the order process. |
| Tax Charges We aim to provide high quality products at a competitive price. Please do note, however, that we are governed by our suppliers to remain closely in line with their standard RRP (Recommended Retail Price), and we may therefore be required to raise or lower our prices at any time to comply with the expectations of our suppliers. Prices on the site do not include VAT. Rumba Lucia is not a VAT-registered business, and so you will not be charged any VAT on your order. The price listed is the price you will pay (plus the listed shipping costs) – no hidden extras! |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to contact us, please email us using the link on the store page. Alternatively, you can call on +44 (0)1782 504717 or write to us at 8 Brampton Close Endon Stoke-on-Trent Staffordshire ST9 9HR United Kingdom Rumba Lucia is a business run from home. We are available any week day between 3.30pm and 9pm to answer and return telephone calls (+44 (0)1782 504717 / +44 (0)7803 585409), and we aim to reply within approximately 6 hours to any emails received or any contact made via Facebook, Twitter and LinkedIn between 8am and 10pm seven days a week. Please bear with us, as we do work around small children, who don’t always keep regular hours! |
| Privacy Policy Rumba Lucia do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. If any item is unsuitable in any way (damaged, wrong size, wrong colour, etc), then we will be happy to provide an exchange or refund on return of the item. Please contact us within SEVEN DAYS of receiving your order for further instructions before returning any item to us. Items must be returned within TWENTY EIGHT DAYS of receipt, and must be in their original and undamaged box / packaging, and in brand new condition (except in the case of damaged goods). Refunds or exchanges for items returned after twenty eight days, or returned in imperfect condition, will be at our discretion (except in the case of damaged goods) . The customer is responsible for the cost of postage when returning an item to us, and for the cost of postage when we send out a replacement item (except in the case of damaged goods). These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms Payment is required before your order can be placed with our suppliers. |
Ecommerce Cart By Actinic